Within the mind of a young girl named Riley are the basic
emotions that control her actions: Joy, Sadness, Fear, Disgust, and Anger. Her
experiences become memories, stored as colored orbs, which are sent into
long-term memory each night. The aspects of five most important "core
memories" within her personality incorporate the form of floating islands.
Joy acts as the leader, and she and the rest of the emotions try to limit
Sadness's influence.
At the age of 11, Riley moves from Minnesota to San Francisco
for her father's new job. She at first has poor experiences; the new house is
cramped and old, her father hardly has any time for her, a local pizza parlor
only serves pizza topped with broccoli (which Riley dislikes), and the moving
van with their belongings ends up in Texas and will not arrive for weeks. On
Riley's first day at her new school, Sadness retroactively turns joyous
memories sad, which causes Riley to cry in front of her class and creates a sad
core memory. Joy tries to dispose of it by using a vacuum tube but accidentally
knocks the other core memories loose during a struggle with Sadness, disabling
the personality islands. Joy, Sadness, and the core memories are sucked out of
Headquarters.
In Joy and Sadness's absence, Anger, Fear, and Disgust are
forced to take control of Riley with disastrous results, distancing Riley from
her parents, friends, and hobbies. Because of this, her personality islands
gradually crumble and fall into the "Memory Dump", where memories are
forgotten. Finally, Anger resolves to return to Minnesota, believing it will
restore her happiness.
While navigating the vast long-term memory area, Joy and Sadness
encounter Bing Bong, Riley's childhood imaginary friend, who suggests riding
the "train of thought" back to Headquarters. The three, after extreme
inconvenience caused by the islands' dissolution, eventually catch the train
but it halts when Riley falls asleep, then derails entirely with the collapse
of another island. Desperate, Joy abandons Sadness and tries to ride a
"recall tube" back to the Headquarters but the ground below the tube
collapses, breaking and sending Joy and Bing Bong plunging into the Memory
Dump. After discovering a sad memory that turned happy in Riley's parents'
comfort to her, Joy understands Sadness's purpose: alerting others when Riley
is emotionally overwhelmed and needs help. Joy and Bing Bong try to use Bing
Bong's old wagon rocket, which gets energy when the rider sings, to escape the
Memory Dump, but are unable to fly high enough due to their combined weight. On
their last attempt, Bing Bong jumps out to allow Joy to escape as he fades
away.
Joy reunites with Sadness and they return to Headquarters, but arrive
too late as Anger's idea has disabled the console, rendering Riley apathetic as
she boards a bus to Minnesota. To the surprise of the others, Joy hands control
of the console to Sadness, who is able to reactivate it and prompt Riley to
return to her new home. As Sadness reinstalls the core memories, transforming
them from happy to sad, Riley tearfully confesses to her parents that she
misses her old life. Her parents comfort her and admit they also miss
Minnesota. Joy and Sadness work the console together, creating a new core
memory consisting of happiness and sadness; a new island forms, representing
Riley's acceptance of her new life in San Francisco.



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